Whether or not a unit can be repaired in the home is depends on the manufacture, fault and work required. For example, if a fault is intermittent this is generally taken into the workshop for diagnosis. We will advise at point of booking if your unit will be collected for workshop repair or if it can be completed in the home.

We aim to complete a repair within 5-10 working days. We will inform you of any delays and will contact you once repair is complete to book the return. Please only contact us if your repair has exceeded this length of time and we have not contacted you otherwise.

No, all our engineers will carry packaging suitable for transit.

There is no additional cost for us to dispose of your unit. We send all BER units to a waste recycling company. 

No, we must have a valid proof of purchase or a valid certificate number to effect any repairs. As we are an independent repair workshop, we have no means of accessing this information on your behalf. If you do not have a proof of purchase / warranty certificate the repair will be treated on a chargeable basis and billed to yourself. 

We require your personal details, television details (i.e model number, serial number, age of unit and fault) and the callout fee to secure the booking.

We are only instructed to carry out repairs to products. Most retailers and insurance companies offer a loan service either for free or using a deposit system. We would recommend asking what they offer when you report the fault in the first instance.